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Thinking through Design Thinking


October 26th, 2009 | Edwin Gardner

IDEO /Tim Brown, Bruce Nussbaum and Stanford d.school call it Design Thinking. Michael Speaks, Michael Shamiyeh, Bruce Mau talk about Design Intelligence, Nigel Cross writes about Designerly ways of knowing (one of the best books i’ve read so far on design thinking). All these ideas deal with design as process rather than object. They all articulate and confirm the idea that there is a ‘specific way of thinking that is unique to design’ and ‘that this way of thinking is applicable on any problem’ It is a way of seeing, understanding and making the world, and the ‘design way’ is a universal way, there is no problem that can not be solved, … or so it seems (this is one of the claims of Bruce Mau’s Massive change exhibit and book anyway).

Although one has to acknowledge a certain naivety behind this idea, it is non the less very appealing, especially for a designer, or well … an architect like myself. Thinking about design as a universal problem solving method radically enlarges the arena for design and provides the design discipline with a sense of authority. It provides a credibility to the discipline that is instrumental in getting designer involved in projects at a point where the fundamental decisions are made, instead of calling designers in to only deal with the cosmetics of a project. One has to read the efforts of IDEO and Bruce Nussbaum in this light, as advocating for a design discipline that is more involved at the moments and places where it matters and where it can make a significant impact. Beside propagating design thinking to businesses, selling the design way of thinking as universally applicable, provides design with a legitimization for engaging with fields that are normally well beyond their reach, beyond the confines of the design discipline. This is something also propagated in the Volume’s opening issue (#1) under the term ‘Architectural Intelligence’ and there is also some of this attitude present in the “Office for Unsolicited Architecture” issue (#14). I think these ideas bear fruit, but suffer from overestimation, but that’s what usally happens when one advocates something, it quickly turns into a one dimensional argument.

I would like to point out a few problems I have with the current discourse around design thinking:

Design as problem-solving
The underlying paradigm of what “design” actually is in the “Design Thinking” school, is that it is synonymous with problem-solving. This is a limited view of design, and a problematic one. First of all what does it mean to solve a problem? In design there is not one possible answer to a certain question, there are a lot, see the architectural competition as example. Also one can always question whether any problem is permanently solvable, especially when its problems have a socio-economical dimension, these are known as wicked problems. (see Rittel, Webber – “Dilemmas in a General Theory of Planning”) The term problem solving sounds too absolutist. How many solutions from 50 years ago are regarded as the root of today’s problems? The more design becomes technical and a from engineering in which the criteria are technical as well, where the margins of error are so small that solutions can be measured in absolute dimensions, in this sense there is a relation between problem and solution that becomes traceable. Design has a huge cultural component, often the problem is artificial, or invented by the designer themselves and is connected more to a cultural zeitgeist than anything else. In what way can we talk about the brief for a project in terms of a problem? A problem is something undesired that needs to be resolved, but the brief is defined as a wish-list not a problem definition. The brief inspires a projection of the future, and over the course of a design process there surely is problem-solving going on, but it’s mainly a problem-solving cycle that deals with ones own invented or perceived problems, which is legitimate, but one has to acknowledge that problems are not absolute. Design is a discipline but not a scientific one!

Design as innovation
Another paradigm underlying “design” in design thinking is the one of progress, that design is instrumental in improving our lives, society and the whole world basically. The term “innovation” embodies the believe that the new is better, that technology will improve our lives, its propelled by the assumptions that science, rationality and efficiency will move the world to a better place. It’s a very technocratic conception of design, one that fits perfectly in our capitalist society. Innovation and problem-solving are two branches that grow from the same tree.

Design thinking doesn’t tell us much about thinking.
The “thinking” in design thinking, doesn’t really deal with explaining the thinking in design, it only scratches the surface of what design thinking is really about. Design thinking as propagated by IDEO and Nussbaum is mostly deals with methodology, process, ‘how-to,’ it doesn’t deal with how design thinking actually works. Usually cases are brought forward of how a typical design approach has been successful in tackling a problem, but from this we don’t learn how thoughts unfold in the design process, how thinking unfolds. Thus design thinking currently deals with describing behavior, symptoms, the consequence of thoughts but not what design thinking consists of itself. It is much like how the Turning Test for testing if a machine is intelligent or not doesn’t tell us anything about what intelligence itself actually is, it only shows that a machine can behave as a human does! But this tells us nothing about the nature of intelligence itself (John Searle’s ‘Chinese Room‘ thought experiment effectively exposes this flaw of the Turing Test)

Especially this last part intrigues me, i’m interested in how designer have their own rationality, how a design can have its own rationality. Just like a mathematician can say this equation is false, an architects can say, this detail doesn’t make sense in the overall concept of the building. Apparently design choices can be more or less right or wrong, within the network of choices made during the design process, while at the same time all most of the choices are more or less arbitrary! intriguing isn’t it!? What is this kind of logic that is operative in design? What is this intelligence that seems irrational but gives enough foundation for making a choice? What mode of reasoning is at work here?

I researched these questions in my graduation work, which consisted of a comparative literature research of three perspective on “reasoning in architecture“, although the findings are relevant to all design disciplines> The three perspectives come from three authors, from three different fields:

Donald A. Schön
(1930-1997) a design researcher, but trained as philosopher who succeeded in describing ‘how designers think’ in a way that designers actually recognize themselves. Shön’s work is interesting because of the categories he introduces. These are fundamental descriptions of how a designer engages in the design activity. His categories are open but still defined enough for designers to recognise the fundamental process they are involved in. It describes an iterative process, but does not specify tasks, design phases or steps from beginning to end. It’s not a method for how-to think, it’s provides insight in how thinking works in design. Schön theory is presented in his book The Reflective Practitioner (1983)

Jeff Hawkins (1957) is a computer architect turned neurologist. He is interested in making truly intelligent machines, but believes one can only do so when we understand how the brain produces intelligence. He states that in the cognitive sciences intelligence is judged by the wrong parameter: behaviour. According to Hawkins this is only a manifestation of what intelligence really is, behaviour is but the surface. Hawkins puts forward a theory that intelligence is determined by prediction. According to him the brain makes continuous predictions about the world it ‘sees’ through its senses. It makes this predictions by analogy to the past, to what is already stored in our memory. Hawkins theory in presented in his book On Intelligence (2004) You can watch a lecture by Hawkins on TED and here if you want to get in a bit deeper.

Charles Sanders Peirce (1839-1914) was a philosopher, logician and mathematician. Peirce was interested in where new ideas came from, how the mind was able to put forward fruitful ideas, and in that way it was instrumental in the development of knowledge. Peirce believed that deductive and inductive reasoning were not adequate in describing how this worked, thus Peirce developed a third mode of reasoning, abduction, with which he tried to clarify processes of invention and discovery. Another theory of Peirce is also of importance more specifically for the work of architects, that of diagrammatic reasoning. He developed the concept of diagrammatic reasoning in the context of explaining creativity in mathematics, but it also gives us a deeper insight in how architects reason through making drawings and models. Because like mathematics also architectural design is mediated activity. Peirce’s theories were developed over his entire career, publishing many papers and articles. For this research the explanation of Peirce’s theories is based on the readings of Michael H. G. Hoffmann and Sami Paavola.

Besides these main protagonists, Aristotle’s Rhetoric plays a significant role in describing the nature of reasoning in architectural design.

What all these authors have in common is that they deal with developing a framework for the fundamental elements and processes of creative thought, by naming them, formalizing and theorizing these they open up a possibility of discourse on these ideas. I’ll elaborate the theories these men have put forward later, for now I’ll leave you with a quote:

“. . . in speaking of logic, we do not need to be concerned with processes of inference at all. While it is true that a great deal of what is generally understood to be logic is concerned with deduction, logic in the widest sense, refers to something far more general. It is concerned with the form of abstract structures, and is involved the moment we make pictures of reality and then seek to manipulate these pictures so that we may look further into the reality itself. It is the business of logic to invent purely artificial structures of elements and relations.” (Christopher Alexander, Notes on the Synthesis of Form, 1964)

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Filed under Design thinking Motivations
Posted by Edwin Gardner | October 26th, 2009 |
Comments:
  1. Jason says:

    There are somewhat innate ways that people solve problems. Some people may generate countless ideas but have no follow-through, some may not be idea people but they can take a good idea and run with it, others (designers) can find in order within the situation. What is interesting to note is that the tendency to “solve a problem” by design is not exclusive to designers and is not the nature or method of many designers.

    In other words the people identified as “designers” aren’t necessarily design thinkers. These are two independent ideas. A police officer is just as likely as an architect to be a design thinker.

  2. Edwin Gardner says:

    I’m not entirely sure what point you’re trying to make Jason. I agree that everybody is engaged with ‘problem-solving’ on a daily basis, we’re continuously confronted with situations that ask us to respond creatively, this doesn’t mean we have to engage in any artistic or design activity. My problem with the term Design Thinking is exactly that it’s being projected on all kinds of creative behavior, without being specific, without engaging what this type of thinking actually is.

    Certain types of thinking cannot exist without certain types of knowledge, the memories we’ve accumulated in our brain build a network of along which our thoughts unfold, along which our thinking navigates. Personally i’m curious how a design training build this network and how it stimulates certain modes of thinking. For me design thinking follows from being a designer, it is not a trick or a method, it requires extensive experience and practice in desig, just as a police officer build expertise and associated fashions of thinking through being a experienced police officer.

  3. Stephen Collier says:

    This is an interesting but widely contested way of thinking in traditional academic circles (the notion that design can constitute research). I’ve just finished my PhD at RMIT University and reflected on (my) design thinking by exploring the connection between practice & theory. There are two other publications which might be of interest to you: Leon Van Schaik’s “Mastering Architecture” (Wiley Academy) & Jonah Lehrer’s “Proust Was a Neuroscientist” (which explores the link between creativity & scientific discovery from a neurological perspective).

  4. Edwin Gardner says:

    Thanks Stephen for the references.

    Although I’d like to make clear that I by no means think design can constitute research, and especially not the academic/scientific version of research. Design is no science, its methods and processes don’t have the rigor that’s needed for that.

    The practice theory relation, and the confusion around it is something that’s problematic for a lot of discourse around design thinking. If ‘design thinking’ constitutes a methodology, it is a theory that guides/prescribes practice. If ‘design thinking’ would be represent the effort of theorizing what happens in practice in an effort to obtain insight, to explain instead of draft a prescription how we should be practicing design, it’s the way i’d like to see more theory on design.

    One of the main flaws of how theory operates in practice is that is prescribes practice, instead of tries to understand practice.

  5. Stephen Collier says:

    Hi Edwin,
    I’m surprised by what you say. There is ample evidence (including scientific) that design is a form of research. Lehrer’s book is but one example. From an architect’s perspective, design is extraordinarily rigorous process. But I don’t think that the value of design as a research tool needs to be measured by it’s connection to science but by it’s capacity to show us new ways of thinking & understanding & being.

  6. Edwin Gardner says:

    I guess we simply disagree here. When you say that you don’t think that the value of design as a research tool needs to show us new ways of thinking & understanding & being. Can you explain to me then how religion or reading a book, is different from designing? We learn new stuff all the time through all kinds of activities, informed by all kinds of fields, if you call this ‘research’ is fine by me. But this kind of research simply doesn’t have the rigor of science, nor is it accumulative in the way it establishes a growing body of knowledge that is based on a solid epistemology. As we understand contemporary design practice today it simply cannot say this.

    Non the less i’m curious what your scientific source/evidence is that supports the statement that design is a form of research.

  7. Stephen Collier says:

    You may have misunderstood what I’m suggesting. I’m saying that design research (or any creative field of endeavour for that matter) has the capacity to show us new ways of thinking etc. From a neurological perspective Lehrer analyses this in his book by taking several well known creative people (including writers, chefs) over the last two hundred years and showing how they made biological and neurological discoveries through their creative endeavors before these were given scientific recognition. When we as designers seek to understand what we do; & to place that in a historical, cultural, sociological, sexual, political & aesthetic framework (to grow both it and ourselves) we are contributing (in albeit different ways) to knowledge. This is how great art, music and architecture is made.

  8. Edwin Gardner says:

    Ok, i guess we don’t disagree that much after all, although I remain reserved at putting design on par with science in terms of research. I tend to agree with the analysis on here http://www.slate.com/id/2178584 (although i haven’t read the book myself)

    And i think the discussion on ‘design’ as well as ‘thinking’ is complicated cause these terms can be understood in so many ways. I’m interested in making the discourse around it more accurate…

  9. Rien says:

    The question about rationality you bring forward is probably not about rationality but about judgement. You say: “What is this kind of logic that is operative in design? What is this intelligence that seems irrational but gives enough foundation for making a choice? What mode of reasoning is at work here?”

    In “The Design Way” by Harold G. Nelson and Erik Stolterman give their answer:

    “What we desire to come into existence is a matter of judgement – based on design will and intention – and can never be found in explanation, description or prediction. Design will and design intensions are the means for initiating and directing change based on human agency. It is design will and design intention, guided by design judgement, that transforms the abstractness of relevant scientific knowledge into a final unique design, the ultimate particular.”

    To be honest, some people (and especially designers, architects, etc) have a great talent for making their judgements look like facts. It feels as if they are right, you could be almost jealous about their judgement. Of course when you take a closer look the world is much more complex, and there is space for many convincing judgements about the same subject.

    I agree that design is no science, here’s what the mentioned authors say in “The Design Way”:

    “In science, we strive to infer from specific particulars, to the universal. This is done by the method of induction. Through science, we can also explain something quite particular with the help of the universal, by the method of deduction. But, the process for creating the ultimate particular is not based on scientific induction or scientific deduction. There is no scientific approach to determining the particular because science is a process of discerning abstractions that apply across categories or taxonomies of phenomena, while the particular , therefore, cannot be accomplished using a scientific approach. An action taken by an individual at a specific time and place is an example of something that is an ultimate particular.
    The outcome of a specific design process, such as a car, a curriculum, or an organizational structure, is an ultimate particular. Is is something unique. It is not the universal car, the universal organizational structure, or curriculum. We are creating a particular, which, when taken together with other particulars, makes up the whole of our experienced reality.”

    A design process is by definition holistic. It is too complex and rich to be completely understood during the process of creation. We cannot predict with accuracy how any real design will serve the world, and in turn, how it will change it.

    http://www.amazon.com/Design-Way-Intentional-Unpredictable-Fundamentals/dp/0877783055/ref=sr_1_1?ie=UTF8&s=books&qid=1259180030&sr=1-1

  10. Edwin Gardner says:

    Well basically i agree, with what Nelson and Solterman seem to argue.

    But why you would see judgment and rationality as two different things is not clear to me. Rationality doesn’t necessarily mean your in the science business. I think rationality contains amongst other things judgment, but rationality itself basically refers to that your reading the world in a certain way based on certain implicit or explicit assumptions. Just like the C.Alexander quote illustrates that not all logic is aimed at inference (i.e. judgment). The design discipline has it’s own mostly implicit assumptions, value systems, ways reality is read which we learn through experience, education and practice.

    I would rather argue that designer hardly make conscious decisions in the process, and they usually post-rationalize their proposals, or work towards a rhetorically convincing argument to make it accepted by their, client, peers or teachers.

  11. Rien says:

    I think designers DO make conscious decisions during the design process, but probably not all the time, and the rationality behind them is very individual and influenced by many factors, and even coincidences that can be of great influence on the final design (thus the many possible outcomes). It is rational and irrational at the same time. The personal judgement of the designer is in my opinion the ‘intelligence’ that drives his decision making process.

    So I would turn it around and would say that Judgement contains rationality, but also other factors (emotion, feelings, ideals, common sense, ethics?). Probably what I try to say is that Judgement seems to be broader and includes many personal (human) factors, while rationality seems to try to ban the personal, and wants to formulate a ‘common truth’.

    It is a great topic, back to work now and design!

  12. Edwin Gardner says:

    ah, well it’s fighting about definitions :) but you have a point for sure! back to work ;)

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